Thank you for shopping at Ayesne.
Because our products (T-shirts, Mugs, Tote Bags, Canvas, and Posters) are custom-printed and made-to-order specifically for you, we handle returns and replacements differently than traditional retail stores. Please read our policy below before making a purchase.
1. Damaged, Defective, or Wrong Items Sent
If your order arrives damaged during transit, has a manufacturing defect, or if you received the wrong item/size/design entirely, we will gladly send you a free replacement or issue a full refund.
- Time Limit: You must report the issue to us within 5 days of receiving your package.
- Mandatory Proof: To clear a replacement claim, our delivery partners require an unboxing video and clear photos showing the defect along with the original packaging. Please note: Without an unboxing video, we may not be able to process a free replacement.
To start a claim, please email us at [Your Support Email] with your Order ID, images, and the unboxing video.
2. Size Discrepancies (Apparel)
We want your t-shirt to fit perfectly! Please consult our official Size Chart displayed on the product page before placing your order.
- As per standard apparel printing guidelines, a measurement tolerance of ±0.5 inches from the size chart is normal and is not considered a manufacturing defect.
- Because each item is printed on demand, we cannot accept returns or offer free exchanges if you accidentally order the wrong size.
3. Color Variations
We use high-grade digital printing technologies to bring our designs to life. Please note that exact color matching between your digital screen (which uses backlit RGB color) and the physical product (printed using CMYK inks on fabric, ceramic, or canvas) can vary slightly. Minor color variations are a natural part of the custom printing process and are not eligible for refunds.
4. Cancellations & Change of Mind
- Cancellations: Once an order is placed, it is automatically sent to our production floor for printing. Therefore, orders can only be cancelled within 1 hour of placement.
- Change of Mind: We do not offer refunds, returns, or exchanges if you change your mind after the product has been printed or delivered.
5. Failed Deliveries / Incorrect Address
If a package is returned to our warehouse because of an incomplete address, wrong phone number, or because the customer was unavailable after multiple delivery attempts, a re-shipping fee will apply to ship the item out a second time.